Frequently Asked Questions

For account verification, you need a valid government-issued ID (passport, driver's license, or national ID card) and a recent proof of address (utility bill or bank statement dated within the last 3 months). Upload clear photos or scans of these documents through your account dashboard.

We use bank-level security measures including SSL encryption, two-factor authentication (2FA), and cold storage for digital assets. Your funds are segregated from operational accounts and protected by multiple security layers. We also conduct regular security audits to ensure maximum protection.

Log into your account, navigate to Settings or Profile section, and update your information. For security reasons, changes to sensitive information like email or phone number may require additional verification. Contact support if you need assistance.

Yes, KYC (Know Your Customer) verification is required for all accounts to comply with financial regulations and prevent fraud. You can start exploring the platform with basic registration, but full verification is needed before making deposits or withdrawals.

We take data privacy seriously. Your personal information is encrypted using industry-standard protocols, stored on secure servers, and never shared with third parties without your consent. We comply with international data protection regulations including GDPR. Read our Privacy Policy for complete details.